Humanizing Technologies

Humanizing Technologies builds AI avatar assistants for digital self-service. Based on the Plural.io platform, Humanizing Technologies' stylized 3D avatars welcome, inform, and guide visitors at kiosks, terminals, and on the web, via natural voice interaction or touch, in over 100 languages, fully General Data Protection Regulation (GDPR) compliant and accessible. The Avatar Wayfinder combines Mappedin's indoor maps with a conversational avatar: visitors simply ask for their destination and receive a friendly spoken answer together with clear visual route guidance.

Benefits

• Ask, don't search - Visitors simply ask “Where is room 1.204?” and receive a friendly spoken answer plus a clear Mappedin route. No map-reading or app download required.
• Inclusive by design - Voice and touch operation in 100+ languages with high-contrast visuals and audio support, orientation that works for everyone, including visitors with disabilities. It is European Accessibility Act (EAA) ready.
• 24/7 staff relief - The avatar answers orientation questions at entrances and info points around the clock, relieving reception teams so they can focus on individual service.
• One seamless visitor journey - Combine wayfinding with digital reception, check-in, or safety instructions on the same platform, visitors are greeted, checked in, and guided to their destination in one seamless flow, while maps stay up to date via the Mappedin dashboard.

Instructions - Getting Started

1. Get in touch: Book a demo or contact the Humanizing team via humanizing.com (or +49 221 715975-75) and describe your building and use case (entrance, info point, clinic ward, retail floor, etc.).
2. Connect a Mappedin venue: Humanizing Technologies links your existing Mappedin indoor map to the Plural.io platform. If a Mappedin map hasn't been created, Humanizing Technologies coordinates the setup together with Mappedin.
3. Choose and customize an avatar: Select a standard avatar or personalize one with the Avatar Builder (appearance, clothing, branding) and define the languages visitors need.
4. Configure destinations and knowledge: Rooms, departments, points of interest, and frequently asked questions are added to the avatar's knowledge base, so it can both answer and navigate.
5. Deploy on your hardware: Roll out on kiosks, terminals, or large-format screens, operated via touch, voice, or both.
6. Go live and stay up to date: Map changes (new routes, room changes, temporary closures) are maintained via the Mappedin web interface and are reflected in the Wayfinder automatically.